Introduction
As customers of Score you may opt in to use our integrations with third party vendors to enhance the capabilities of the services delivered. We may engage and use third party companies to process personal data on behalf of Sowl Labs Private Limited d/b/a Score. Here we provide important information about the purpose, data stored and data processed in by us for each vendor.
List of Vendors
Freshdesk
Purpose: Customer interactions for evaluation.
Data Stored:
API key
Helpdesk URL
Audio recordings of customer interactions available through links present in metadata of Tickets
Ticket titles, descriptions and metadata
Ticket custom fields and their values
Agent metadata such as emails, names and unique IDs
Data Processed (Not stored in servers): None listed
KaptureCX
Purpose: Customer interactions for evaluation.
Data Stored:
API Key
Kapture subdomain
Audio recordings of customer interactions available through links present in metadata of Tickets
Ticket titles, descriptions and metadata
Ticket custom fields and their values
Agent metadata such as emails, names and unique IDs
Data Processed (Not stored in servers): None listed
Ameyo
Purpose: Customer interactions for evaluation.
Data Stored:
Authorization token
Host, port and protocol
Audio recordings of customer interactions available through links present in metadata of Tickets
Ticket titles, descriptions and metadata
Ticket custom fields and their values
User metadata such as emails, names and unique IDs
Data Processed (Not stored in servers): None listed
Clickpost
Purpose: Logistics details for enrichment of evaluation systems
Data Stored:
API Key
Username associated with API key
Data Processed (Not stored in servers): Shipment tracking details available via the API documented here: https://docs.clickpost.ai/reference/tracking-shipment-using-polling-1
