AI Agents for Quality Assurance

AI Agents for Quality Assurance

Conversation Quality Perfected

Conversation Quality Perfected

Conversation Quality Perfected

Score AI evaluates 100% of customer interactions to

identify gaps in agent performance and uncover true voice of customer.

Score AI evaluates 100% of customer interactions to

identify gaps in agent performance and uncover true voice of customer.

Boost in sales conversion
Reduction in support tickets
Improved operational efficiency
Dashbaord
Dashbaord
Dashbaord
Trusted by high growth teams

Benefits

AI Agents to manage
end-to-end customer service quality

AI Agents to manage
end-to-end customer service quality

100%

Coverage for quality

100%

Coverage for quality

100%

Coverage for quality

100%

Coverage for quality

15%

More satisfied customers

15%

More satisfied customers

15%

More satisfied customers

15%

More satisfied customers

10x

Reduction in QA workload

10x

Reduction in QA workload

10x

Reduction in QA workload

10x

Reduction in QA workload

90%

Faster QA monitoring

90%

Faster QA monitoring

90%

Faster QA monitoring

90%

Faster QA monitoring

40%

Increased agent performance

40%

Increased agent performance

40%

Increased agent performance

40%

Increased agent performance

100%

SOP adherance

100%

SOP adherance

100%

SOP adherance

100%

SOP adherance

Features

Stop wondering what's going wrong and get straight to fixing it!

Stop wondering what's going wrong and get straight to fixing it!

AI Quality Assurance

Monitor quaity across all customer service channels

Monitor quaity across all customer service channels

Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.

With Score AI, scale your QA review process effortlessly and spotlight what needs your attention.

Custom parameters and scorecards for your specific business process
Monitor compliance and SOP adherence across every conversation

Proactive Agent Coaching

Identify and track key areas of improvement for all agents

Identify and track key areas of improvement for all agents

Evaluate strengths and weaknesses for each agent and generate personalized daily AI summaries.

Schedule 1:1 feedback sessions and provide actionable guidance for improvement.

Personalized feedback for every agent with AI Analytics
Idenitfy winning patterns and replicate to your team

Voice of Customer Analytics

Know what your customers talk and feel

Know what your customers talk and feel

Track unique and recurring customer concerns across all conversations- auto-categorized into topics/sub-topics.

Find out what most of your customer are complaining about at any given day instantly and carry out root cause analysis.

Identify sentiments to highlight customer satisfaction cues.
Trends and patterns across all customer pain-points over time.

Conversation Intelligence

Actionable insights from every customer interaction

Actionable insights from every customer interaction

Track pace variations, usage of filler words or even trend of dead-air or long pause across all conversations.

With Smart Transcription and customized Conversation Tags you can review customer interactions at lightning speed.

Speech Score generated based on speech analytics like pace, filler words, etc.
Filter conversations that need immediate attention using Conversation Tags.

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!

Ensure quality customer service with Score AI

Spend less time scanning through calls and more time actually solving issues.

Let us show you how!