Audit and Score 100% of Customer Conversations
AI-powered quality management platform for contact centers and customer support to deliver exceptional customer service. Identify trends, fix gaps and carry out root cause analysis across all channels enabling proactive coaching for agents.
Boost in sales conversion
Reduction in support tickets
Improved operational efficiency
Trusted by high growth teams
Value
Maximize your front-line team performance:
Sales, Support and Success
Score AI monitors all conversations based on custom parameters to ensure high quality standards.
Features
Improve operational efficiency and accelerate business outcomes
Automatically analyze 100% of your customer interactions so you can
take actions to increase revenue, improve CX, and eliminate compliance risk.
Quality Assurance Team
Take the guesswork out of quality assurance
Automatically monitor quality across 100% of customer interactions using Score AI. Scale your QA process effortlessly and identify the right calls to review.
Customize criteria and scorecards for specific teams and business process
Monitor compliance and misselling and keep an audit trial for every agent.
Sales Team
Enhance conversion rate and reduce sales cycle
Ensure winning techniques are adapted by sales teams
Turn every conversation into a revenue generating opportunity
Support Team
Ensure high standards of customer support
Reduce AHT (average handling time) by providing proactive coaching to support agents. Improve customer service metics like number of tickets, no. of escalations, First Resolution Time etc.
Improve your support KPIs like CSAT, AHT, FRT, etc.
Elevate Agent Performance with contextual feedback and scoring.
Manager and Supervisors
Turn conversational intelligence into actionable insights.
Investigate trends, test hypotheses, and understand what works and what doesn't for improving CX, sales, marketing execution, product development, and moreeen easier, allowing you and your team to collaborate and provide feedback.
Organization Dashboard
Get insights across your entire contact center at a glance so you can make decisions backed by data. Better visibility means better decisions with direct impact to customer sentiment, CSAT, compliance, and more.
Proactive Coaching
Track conversion rates, top sales objections, and sales rebuttals—and then build a plan to increase sales efficiency. Coach and reward teams depending on sales behaviors and script adherence.
Full Visibility of Voice of Customer
Track business KPIs like CSAT, QA, process adherence, and script compliance across each business line, team, or location. Make confident staffing, operational, and coaching decisions.
Benefits
Deliver best experience to both employees and customers
Personalized Dashboard
for every role- agent, manager, supervisor
14.12%
14.12%
Surface trends
in customer requests
10x
10x faster
Duplicate file
Onboard reps
10x faster
Prepare pitch for
The market opportunity
How the product works
Our business model
Steve
Kevin
Identify and replicate winning pattern
