Trusted by high growth teams
Benefits
AI Quality Assurance
Understands your internal policies
Audit conversations based on real-time data from external platforms
Context-aware analysis
Features
AI Quality Assurance
Automatically monitor quality across 100% of your customer interactions be it emails, calls, chats, etc.
With Score AI, scale your QA review process effortlessly and spotlight what needs your attention.
Custom parameters and scorecards for your specific business process
Monitor compliance and SOP adherence across every conversation
Proactive Agent Coaching
Evaluate strengths and weaknesses for each agent and generate personalized daily AI summaries.
Schedule 1:1 feedback sessions and provide actionable guidance for improvement.
Personalized feedback for every agent with AI Analytics
Idenitfy winning patterns and replicate to your team
Voice of Customer Analytics
Track unique and recurring customer concerns across all conversations- auto-categorized into topics/sub-topics.
Find out what most of your customer are complaining about at any given day instantly and carry out root cause analysis.
Identify sentiments to highlight customer satisfaction cues.
Trends and patterns across all customer pain-points over time.
Conversation Intelligence
Track pace variations, usage of filler words or even trend of dead-air or long pause across all conversations.
With Smart Transcription and customized Conversation Tags you can review customer interactions at lightning speed.
Speech Score generated based on speech analytics like pace, filler words, etc.
Filter conversations that need immediate attention using Conversation Tags.
Integrations
We offer seamless integration solutions to capture and analyze every aspect of your customer experience process.
